“No matter how well you know the rules of netiquette, you will eventually offend someone who doesn’t.” — Don Rittner
Email is a staple of business communication.
Numerous businesses and entrepreneurs rely on this technology to communicate with clients and customers, to help market their business, and to reach out to venders and suppliers. Indeed, email has increased efficiency in business communication to levels once thought unattainable.
That’s the good news.
The bad news is that abbreviations, chat speak, all-capped text, and unnecessarily shortened words (for example “u” instead of “you”) have spilled over from texting and chat into email. No matter how progressive business communications may seem to be, this type of informal communication doesn’t usually fly in the business world. At best, your clients will have a hard time taking you seriously. And at worst, you could put your relationship with your client at risk.
With that in mind, let’s take a look at 10 of the most common business email etiquette procedures that will help you limit mistakes and ensure you’ll be taken seriously.
1) Leave the “To” field blank until you’re finished composing your email — This may seem like an odd thing to do, especially since filling in the recipient’s mailing address is usually the first thing people do when composing an email. But leaving this field blank until you’re sure the email is ready to go could prevent you from sending an incomplete transmission or one you haven’t yet proofed. It also gives you a chance to make sure you’ve included any attachments you planned on sending the recipient.
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