Recently, I decided to start volunteering in a new way in my community. The training is basically a crash course in active listening and emotional intelligence. In any emotional intelligence training, you’re going to encounter the concepts of empathy, acknowledgement, and validation.
But what I discovered in this training is there are three things that pave the way for you to be at your best when engaging with other people or solving problems. You need to be alert, flexible, and present.
Whether you’re navigating a project, figuring out your way around a new town, or trying to resolve a disagreement with someone you care about, those three mindsets can help you find your way through.
Being alert means being aware of your environment and staying aware of your environment.
You start by assessing any situation you walk into. What’s normal? What seems a little off? What raises questions and who should you pose them to?
And then, even as you engage with your environment, you continue to remain aware of what’s happening around you. You note when a person’s demeanor change… when something unexpected happens… or when something you expected to happen doesn’t.
By being alert, you can anticipate the changing needs of people around you… you can see problems forming before they become a crisis… and you can react to things sooner, often in a way that puts things back on track with very little fuss or upheaval.
This is an invaluable project management skill.
Being flexible means recognizing when your environment (your project, the unfamiliar street, the unresolved problem) has shifted so you can shift with it.
Maybe on a project, your client has an unexpected opportunity, but it means they need materials a week sooner. By being flexible, you’ll be able to at least look for ways you might deliver on that need… and become a hero to your client if you succeed.
Being present means keeping your mind focused on where you are, who you’re with, or what you’re working on. Being present is what gives you the means to be alert and flexible. But it’s more than that. When you are present, you are able to be creative, genuine, and authentic.
If your mind keeps wandering off to your grocery list or to run through tomorrow’s to-do list, you’ll lose some of your ability to interact with the people around you or to focus on the project you’re working on in a creative and inspiring way.
No matter what you’re doing, if it involves solving a problem, creating something new, or being with people, you’ll be able to do it better if you’re alert, flexible, and present.
New on the Site
When presenting your ideas either to a potential client or to a larger audience, you want to hold their attention, to engage and entertain them. In his most recent post, John Torre shares five mistakes presenters make and how you can avoid them.
Right now, we’re all being swept along by the uncertainty of this pandemic. To counter the chaos and take more control of your business growth, Andrew Murray recommends breaking down your marketing into a series of basic steps. At times like these, it’s important to keep things simple. Check out Andrew’s latest Reality Blog here.
Applying the 4 C’s of User-Focused copywriting to your work will help you write more effective copy, whether it’s a web page for yourself or a client, or even your own LinkedIn profile. Give this Roving Report a read to see what the 4 C’s are and how they’ll help you become a better writer.
Mark Your Calendar
July 31: Jay White, top-notch email copywriter and teacher, joins us next week to share some of his favorite email writing tips. If you’re looking for some quick ways to hone your email skills, you won’t want to miss this. Join us!
August 3: Our next Monthly Member Update is coming up fast. We talk a lot about how to approach clients, but what do you do when a prospect reaches out to you? I mean, after you give yourself a high five and do a happy dance? That’s what we’ll be talking about in this live webinar… plus top content, upcoming events, and more! I hope I’ll “see” you there. Details will be posted soon.
Around the Web
I love that 3 out of 10 of these copywriting tips are focused on research and editing. Those are such critical parts of the writing process.
Here you’ll find some interesting insights about how email marketing is changing (read that, “becoming more powerful”).
If you’re thinking about doing more with social media, make sure you understand these 3 key steps.
Does promoting yourself make you feel a little squeamish? You’ll find some good advice here for overcoming your own resistance to highlighting your strengths and accomplishments.
That’s all for now. Make it a great week!