“Believe it or not, joining a video conference call from home doesn’t always have to make you feel like an idiot.” — Sarah Cooper
It seems the whole world is working remotely these days.
Just yesterday, I had to call my bank about a problem I was having trying to log onto my account. I spoke with a very nice young lady named Josanne. At one point during the call, I had to ask her to hold on for a minute while I retrieved some information she needed. When I came back to the phone, she was saying to someone in the room where she was, “… take your feet off my couch!”
She didn’t know I was back on the line when she said that, and I immediately replied, “But I don’t have my feet on your couch!” We both started laughing and she apologized and told me how embarrassed she was. No big deal, I said. I told her that little exchange would be the highlight of my day!
The point is, working remotely is a challenge — especially when it comes to communicating effectively. And because of this, it’s critical to ensure your video/conference call skills are effective when talking with your clients, colleagues, and team members.
Some people are born with the gift of being able to communicate clearly without giving it much thought. For others, however, the ability to communicate clearly via a conference or video call requires planning and motivation. The good news is, there are many techniques business professionals can use to conquer the art of communicating and presenting via a virtual platform. Here are 10 tips to get you going:
1) Outline your goals and objectives — Take a moment and outline what your goals and objectives are before the conference call begins. Additionally, you’ll need to prepare any documentation that supports your key talking points. For example, if you’re proposing a series of email autoresponder messages that link back to the calls-to-action found on a website or landing page, be ready to show your potential clients a track record of past successful autoresponder marketing plans and how they increased sales and revenue.
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